Privacy policy
Last updated: February 17, 2026
Information
When you use our Services, we collect the following information:
- Email address, first name, and last name
- Password (managed and hashed by our authentication provider; we never have access to your plaintext password)
- Store name
- Binance Pay credentials (API key, API secret, account ID) if you enable the Binance Pay integration
- Blockchain wallet addresses you configure for receiving payments
- Webhook endpoint URLs you register for receiving payment notifications
- Checkout details: order ID, price amount, currency, status, and expiration date
- On-chain payment data: blockchain deposit addresses, transaction hashes, token amounts, and network identifiers
- Binance Pay payment data: transaction IDs, order IDs, token amounts, and payment timestamps
- Withdrawal data: destination blockchain address, amount, token type, and optional notes
- Feedback messages and your email address (automatically populated from your account)
- IP address, browser type, operating system, and screen resolution (collected automatically)
- Application errors and performance metrics (collected automatically)
- Session cookie for authentication
- Theme and font preferences (stored locally in your browser)
How We Use Your Information
We use the information we collect to:
- Provide our Services: Process cryptocurrency payments, manage your merchant account, and facilitate withdrawals.
- Send transactional emails:
- Notify you of completed payments and account-related events.
- Monitor and improve our
- Services: Track errors and performance to maintain service reliability.
- Communicate with you: Respond to your feedback and support requests.
- Send marketing emails: Only if you are subscribed to our newsletter, and you can unsubscribe at any time.
Third-Party Services
We may share your data with third-party service providers that help us operate our platform, including:
- Authentication providers: To manage your account and login sessions.
- Error monitoring and analytics providers: To track application errors, performance, and usage patterns.
- Email providers: To send transactional and marketing emails.
- Payment processors: To process cryptocurrency payments, including Binance Pay transactions.
- Blockchain monitoring providers: To detect incoming on-chain payments to your configured wallet addresses.
- Webhook delivery providers: To send payment notifications to your registered endpoints.
We do not sell your personal information to any third party.
Data Retention
- Account data: Retained for the duration of your account and a reasonable period after closure.
- Transaction records: Retained for a minimum of 5 years to comply with financial record-keeping obligations.
- Error and analytics data: Retained for up to 12 months.
- Newsletter subscription: Retained until you unsubscribe.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your personal data, subject to legal retention requirements.
- Export your data in a portable format.
- Object to processing of your data for marketing purposes.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at the address in the contact section
Children's Privacy
Our Services are not intended for individuals under 18, and we do not knowingly collect personal information from children.
Contact us
If you have questions about this Privacy Policy, contact us at:
- Email: [email protected]
- Website: https://zenobank.io
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last updated” date at the top of this page. Your continued use of our Services after changes constitutes acceptance of the updated policy,